Contact
Email is how we handle support, billing and privacy requests. There is no phone line and no live chat.
Last updated 25 September 2026
1.General, product and billing
Write to goodsbridge@oaknetwork.org. That address covers everything: setup problems, questions about how the metering works, invoices, refunds and cancellations.
2.What to include
These get to an answer faster, and none of them are secrets we do not already hold:
- The email address on your account, so the workspace can be found.
- Which community it concerns — the Telegram group or Discord server name.
- What you expected and what happened instead. If the bot posted something it should not have, the approximate time is enough to find it in the activity log.
Never send passwords, affiliate account credentials or payment card details. Nobody here will ask for them.
3.Privacy and data requests
Requests to access, export or delete data go to the same address. What is held, and for how long, is set out on the privacy policy.
4.Security
To report a vulnerability, write to goodsbridge@oaknetwork.org with “security” in the subject line. Please give us a reasonable opportunity to fix it before disclosing it publicly.
5.Company
Goodsbridge is built and operated by Oak Network.